Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

The Product Experience position will define, plan, and drive the customer experience-based verification testing of Allegion new and significantly updated products.  This position will interact directly with Product Development, Product Lifecycle Engineering, Technical Services Call Center, and Field Specialist teams to define product customer facing touch points and to launch new products with robust features that are easily understood, set up, and maintained by Allegion customers.  As a core project team contributor, you will influence and validate early product designs, streamline product implementation processes, and verify end user Use Cases. They will also establish Alpha and Beta testers for the product and gather feedback. Customer-facing issues and areas identified for improvement will be documented, communicated, and escalated to the project team for consideration and action.

Hybrid:

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What you'll do:

Work closely with NPD program extended team members to effectively communicate witnessed and anticipated Customer interface and experience-based concerns and to drive user expectations into our new product offerings.Collaborate and deliver product training materials and support to fully describe new products, provide anticipated customer questions, solutions, and to ensure the Call Center and Field Specialist Support core team members are knowledgeable and ready to support at launch.Define and verify anticipated customer experience issues and concerns with new products or products with significant updates focusing on the real Customer Experiences being delivered.Review historical customer feedback and consult with current customers, Technical Services, Field Support, and Marketing associates to uncover and baseline attributes of similar products currently offered, with the goal of identifying customer experience improvement opportunities and features in each new product offering.Define product experience-based requirements with engineering and product management associates.Drive simple and intuitive product designs and end user experiences that improve adoption of Allegion products:Perform early prototype product, minimal viable product testing and system validations with use case driven scenario testing to discover, manage, and avoid product frustrations and fielded product problems.Promote design guidelines UI/UX best practices and Allegion standards throughout our products, software applications and website interfaces.Drive common features across similar products so that Allegion products interface and work better together.Work closely with project teams, business stake holders and external vendors or contracted sources to define actions, budget, and schedule customer experience validations with actual product installations, witnessed real-life installations and product use at customer sites.Train, direct and mentor the Field Specialist associates to extend the Product Experience influence, providing additional capacity to support Allegion NPD programs.Responsible for expanding alpha/beta sites throughout the US.Ability to effectively work remotely with local, US based and international teams.Ability to appropriately manage multiple projects and high priorities effectively.Familiar with:Bluetooth and Wi-Fi wireless communication methods, features and requirementsEmbedded controller product implementations and limitationsAccess Control ConceptsInternet of ThingsPower supplies and multimeter.Support company values and mission to create a customer centric culture.Demonstrate excellent verbal, written, communication skills.Project a professional company image and positive, can-do attitude.Demonstrates strong commitment to providing excellent customer focused solutions.Build trust with Allegion teams through complete follow-through on all business commitments.

What you need to succeed:

Bachelor's degree in EE, EET, CE, CET, ME MET or Business related field1-3 years’ experience working with:Implementation and use of consumer/commercial electronic locking and security devicesCustomer facing Use Cases development and User Interface standardsBluetooth and Wi-Fi product connectivity and useExperience in Access Control and Electronic Security IndustryMust be computer literate and comfortable working with Microsoft Office ApplicationsFamiliar with Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud componentsGood presentation skills for customer-facing communications and internal business stakeholder product documentation and trainingFamiliar with electronic device troubleshooting tools and processesMechanical inclined, able to use small hand tools effectivelyExcellent verbal, written, computer, and presentation skillsAbility to clearly communicate complex solutions in ways the customer will understand and be able to successfully useCustomer visionary with empathy for the customer experiences while installing and using Allegion productsAbility to accurately capture and communicate customer concerns for action by the project teamEffective communication of the customer experiences to the technical development teamDocumentation and training technical product support teamsTravel up to 25%

Allegion is a Great Place to Grow your Career if: 

You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us:

Health, dental and vision insurance coverage, helping you “be safe, be healthy”  Unlimited Paid Time OffA commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expensesFlexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expensesDisability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injuryLife Insurance – Term life coverage with the option to purchase supplemental coverageTuition Reimbursement  Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewardsEmployee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching 

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Carmel IN 11819 PennsylvaniaWe Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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Allegion is an equal opportunity and affirmative action employer

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