**In This Role, Your Responsibilities Will Be:** + Engage with Customers, Emerson Engineers, and Global Support Staff to resolve DeltaV suite problems. + Providing remote diagnostics to investigate and replicate hardware and software application issues at client sites. + Provide feedback to Technology regarding our end user requirements, based on the investigation of field issues. + Travel to customer sites in China. + Build Knowledge Base Article content to advise the field about Product Information. + Become a domain expert on DeltaV suite of Controller, IOs and related hardware and software applications to influence future innovation of the suite of product offerings. + Establish and maintain close consultative long-term relationships with key Emerson customers to assist with their DeltaV support needs. **Who You Are:** You gain insight into customer needs. You successfully communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You build collaboration allowing others across the organization to achieve shared objectives. **For This Role, You Will Need:** + Equivalent experience in automatic control, electrical engineering, or computer science is acceptable in lieu of a Bachelor’s degree + Instrumentation and automatic control, 6 to 8 years work experience; working experience in Refining, Chemical, Life Sciences, Oil & Gas, Marine, and related industry is preferred **Preferred Qualifications That Set You Apart:** + Willing to travel (sometimes because of an emergency) + Experience in addressing challenges with industrial communication protocol, SIS, Controller/IOs/CHARMs with field device is preferred + Familiar with filed device and electronic circuit application are preferred + Good Visual Basic/Java script or at least 1 coding language; Good in oral and written English skills + Excellent Get Result/Accountability, Self-motivation, Analyzes Issue, and Service Orientated + Familiar with Partnership and Communication; Handling Challenges with strong Quality Commitment awareness; **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **Requisition ID** : 25018505 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.