Guest Experience (or GX for short) is a team specifically focused on - you guessed it - the guest experience. This consumer and internal user-facing team builds next-generation booking, ordering, and event reservation experiences. Leveraging all the power and customizability of the SevenRooms platform, this fun and ambitious team is looking for a user-focused, data-driven designer looking to innovate in the most visible aspect of our product, owning an entire user experience from end to end.
Product Designers at SevenRooms operate in a shared team, working alongside tenured team members with varied skill sets. We’ve built our product team with the most creative, driven, and passionate entrepreneurs and foodies we could find. This small but mighty team is incredibly collaborative while having the independence to find their niche and have a large impact. We are the bridge between our clients and our platform, and we absolutely love what we do (and we love doing it together).
About the RoleWe are looking for a Product Designer with a specialized focus on guest and consumer experience who will be responsible for conceptualizing and designing a cohesive experience across our different software solutions. Your work will be rooted in designing features that excite and delight diners as they reserve and book personalized experiences from venues leveraging the SevenRooms platform. You will join a high-performing Design Team and report directly to our Product Design Lead.
You're excited about this opportunity because... User Experience Design: Conceptualize and design end-to-end user flows that minimize friction and accomplish goals for restaurant operators, allowing user needs and pain points to inform innovative design solutions. UI and Visual Design: Design beautiful, modern, and functional high-fidelity interfaces that hold their own alongside the best digital consumer products in the market and can be subtly customized to allow customer branding. Own a set of reusable design patterns specifically for SevenRooms' consumer-facing products. UX Research and Usability Testing: Lead design and product management teams in discovery research to identify users' needs, goals, and pain points; Conduct frequent usability tests on flows for constant iteration. Collaboration: Collaborate closely with the Product Design Team to review and hone your designs regularly and help others hone theirs. Collaborate with product management to align on outcomes and user needs and visualize guest experience innovations. We're excited about you because... 3+ years of product design experience at a B2B or B2B2C SaaS company Experience designing successful consumer-facing product features, end-to-end iOS or mobile design experience a plus Ability to translate user needs, goals, and pain points into highly functional designs A keen eye for visual detail, layout, hierarchy, typography, and animation Curiosity to dig several layers deep into solutions with an eye toward continuous improvement An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins Solid understanding of HTML and CSS fundamentals and can communicate with engineers to ensure designs are correctly implemented.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey