At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

Join Team Amex and let's lead the way together.

Organizational context

The Product Designer will report to the Director of International Acquisition Product Design. As a part of the team, they will work closely with other UX Professionals, Product Management, Marketing, Legal and Technology collaborating across international time zones. They will be leading projects across markets and will be responsible for bringing different roles and personalities together to drive user centric and inclusive solutions from problem definition through solution delivery.

Role Description

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing.

Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

Key Responsibilities:

Identifies the right artifacts to create based on project needs and timeline and delivers high quality artifacts such as wireframes, prototypes, and high-fidelity specifications. Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data. Presents design decisions to peers, partners and design leadership. Actively improves design process and workflow for themselves and team. Contributes to design systems and UX patterns. Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them • Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates. Mentors junior designers and peers Leverages design tools to efficiently deliver artifacts and drive collaboration with cross-functional partners.

Qualifications:

Has at least 3 years of hands-on experience in or with a product design organization Has expert knowledge of Figma Demonstrates a deep understanding of user-centered design methodologies, research and processes Shares solutions and strategy to problem-solving initiatives in an engaging way Is a proactive and energetic communicator, with an attention to detail

Skills:

Accessibility Design Customer Journey Mapping Design Thinking Product Strategy Prototyping Requirements Gathering Wireframing

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.