Key Responsibilities and Deliverables:

 

Customer Experience Management

+         Manage customer vetting and registration

+         Manage rental process

+         Gather feedback and suggestions from customers to continuously improve the rental service

+         Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 

Inventory Management

+         Monitoring and managing inventory including the;

+         Storing

+         Tracking

+         Maintaining of equipment

+         Charging devices

 

Managing & Ensuring Compliance

+         Standards & Discipline Management

+         Brand Management & Compliance onsite

+         HSSE compliance

+         Non-Compliance Escalation

+         Reporting and KPI's

 

Delivery of Quality Reporting & Insights

+         Feedback on what is working and what is not working,

+         Red flag escalations of issues encountered on the sites,

+         Speedy response to resolve issues that are encountered,

+         Provide insights gained from customer interactions

 

Administration

Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actionsCustomer Satisfaction and Service Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships

Administration

Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actionsCustomer Satisfaction and Service Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships