Who is ERM?
ERM is a leading global sustainability consulting firm, committed for nearly 50 years to helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, providing a truly multicultural environment that fosters collaboration, professional growth, and meaningful global exposure. As a people-first organization, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients—and the planet.

Introducing our new Global Delivery Centre (GDC)
Our Global Delivery Centre (GDC) in India is a unified platform designed to deliver high-value services and solutions to ERM’s global clientele. By centralizing key business and consulting functions, we streamline operations, optimize service delivery, and enable our teams to focus on what matters most—advising clients on sustainability challenges with agility and innovation. Through the GDC, you will collaborate with international teams, leverage emerging technologies, and further enhance ERM’s commitment to excellence—amplifying our shared mission to make a lasting, positive impact.

Job Objective

The Global Laboratory Program Assistant (Program Assistant) provides operational, administrative, and financial support to ensure the smooth execution of the Global Laboratory Program. The role is essential in managing program data, tracking financials, monitoring governance, and facilitating efficient collaboration among teams and suppliers. This role directly supports the Global Program Manager and indirectly influences program compliance, cost tracking, and process efficiency that will lead to maximizing the achievable annual volume rebate. Over time, as processes are streamlined, the scope may expand to support other procurement activities alongside the lab program. This role will report into the Global Strategic Procurement Lead.

Key areas of impact include:

Operational efficiency – Supporting governance, compliance tracking, and process documentation.Financial tracking – Managing invoice reconciliation, volume discounts, and financial reporting.Program collaboration – Coordinating between lab representatives, procurement teams, and program stakeholders to ensure smooth execution.

Key Accountabilities & Responsibilities

Data Management & Reporting: maintain accurate and up-to-date program records, consolidate performance data, and assist with supplier audits and compliance reviews. Support dashboard updates and ensure reporting consistency.

Financial Tracking & Invoice Management: monitor payments, track invoices for volume discounts, and escalate overdue payments to the Program Manager. Support reconciliation efforts.

Administrative Support: update program governance documents, coordinate meetings, and assist in preparing materials. Track waiver usage and escalate non-compliance. Support organizing logistics for lab-related meetings and events. 

Process Improvement & Support: Identify inefficiencies, suggest workflow improvements, and support in training stakeholders on program tools and systems.

Operational Support: Assist in program governance, tool usage, and communication with lab representatives and Partner-in-Charge teams.

Influence And Decision Making Authority

Influence: The role supports the Global Laboratory Program Manager and indirectly impacts financial efficiency, compliance, and supplier relationships.

Decision-Making: Works within defined guidelines, escalating issues related to waivers, invoice discrepancies, and non-compliance to the Global Laboratory Program Manager.

Job Requirements & Capabilities

Qualifications:

Proven experience in administrative roles with strong organizational skills.Proficiency in data management and reporting tools.Understanding of financial tracking, invoice management, and accounting principles.Attention to detail with excellent communication and problem-solving abilities.

Job-Specific Capabilities/Skills:

Strong data management skills with the ability to consolidate and analyze reports.Experience with procurement processes, invoice tracking, and reconciliations.Ability to manage multiple tasks, prioritize effectively, and meet deadlines.Proficiency in Microsoft Office (Excel, Word, PowerPoint), Salesforce (or similar data management tools), and financial tracking systems.Comfortable working independently while collaborating across teams.