**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** The Procurement Operations & AP/Proc helpdesk specialist plays a key role in ensuring procurement compliance, efficient order management, and high-quality support services. This role also includes IBM system administration and active contribution to IBM Center deliverables, supporting global procurement operations with bilingual capabilities.Key Responsibilities: 1. PR Compliance Review * Review and approve high-risk purchase requisitions to ensure compliance with internal controls and procurement policies. * Conduct compliance checks for purchase requisitions exceeding CLIP thresholds. 2. Order Management * Manage and maintain indirect purchase orders, including updates and modifications. * Create and maintain Outline Agreements and Purchase Info Records in SAP or equivalent systems. * Provide administrative support for strategic sourcing activities, including Ariba sourcing events and contract lifecycle management. 3. IBM Administration * Administer IBM procurement systems, including user access, configuration, and troubleshooting. * Coordinate with IBM technical teams to resolve system issues and implement enhancements. * Ensure timely and accurate execution of IBM Center deliverables, including reporting and process documentation. 4. IBM Center Deliverables * Support the delivery of IBM Center KPIs and service level agreements (SLAs). * Participate in continuous improvement initiatives and cross-functional collaboration. * Contribute to the implementation of new tools, processes, and automation aligned with IBM Center goals. 5. Customer Assistance Center / Helpdesk * Provide Tier 1 and Tier 2 support for procurement-related queries. * Handle Tier 1 inquiries related to Accounts Payable and Vendor Master Data. * Deliver Ariba Contract RLC (Request, Lifecycle, Close) user training and support. * Offer bilingual support in English and Spanish to internal stakeholders and suppliers. * Support 2H1X5D operations, ensuring consistent service coverage and responsiveness. **Required technical and professional expertise** 1. Years of Experience: At least 3.5 years of relevant experience in Accounts Payable, Finance, or a related administrative role. This experience should include extensive invoice and vendor management, query resolution, invoice reconciliation, payment reporting, and reconciliation activities. The candidate should demonstrate a deep understanding of accounts payable procedures, ERP systems, and a proven track record of maintaining accurate financial records. 2. Skill Set Required: o Accounting Skills: Advanced knowledge of GAAP and financial record keeping, with demonstrated proficiency in complex accounting tasks. o Computer Skills: High proficiency in using standard office software and ERP systems. Familiarity with advanced data management and manipulation tools would be advantageous. o Data Entry Skills: High level of accuracy and speed in entering financial data into systems. o Analytical Skills: Robust ability to analyze financial data, identify trends, and make strategic decisions. o Problem-Solving Skills: Exceptional capacity to troubleshoot complex issues, resolve discrepancies, and find innovative solutions. o ERP/Mainframe Experience: Extensive practical experience of operating in an ERP or mainframe environment, including proficiency in system navigation, data extraction, and advanced report generation. o Communication Skills: Excellent verbal and written communication skills to liaise effectively with internal teams, vendors, management, and other stakeholders at all levels. 3. Qualification: A bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field is required. A master's degree or relevant professional certification (such as CPA or CFA) would be highly desirable. 4. Domain/Process Knowledge: o Invoice and Vendor Management: Extensive experience in managing vendor relationships, processing invoices, and resolving related queries. o Payment Reporting and Reconciliation: Proven expertise in managing and reconciling payment processes, ensuring adherence to company policies and external regulations. 5. ERP/Computer/Data Entry: o ERP System Experience: In-depth experience with ERP systems like SAP, Oracle, Ariba or Concur, including customization and system administration where applicable. o Accounts Payable Experience: Extensive experience in Accounts Payable roles, demonstrating a comprehensive understanding of AP processes, best practices, and potential areas for process improvement. 6. Interpersonal Skills: The candidate should exhibit very high interpersonal skills. They should be able to work collaboratively in a team, build strong professional relationships, and maintain a positive, professional attitude under pressure. 7. Maturity and Dependability: The role requires a very high level of maturity and dependability. The candidate must be able to handle sensitive financial information confidentially, meet tight deadlines, and manage multiple tasks and projects simultaneously. 8. Analytical Skills: High analytical skills are required. The candidate should be able to interpret complex financial data and make strategic, data-driven decisions. 9. Excel Skills: Medium to high proficiency in Microsoft Excel is essential. The candidate should be highly comfortable with data manipulation, pivot tables, VLOOKUP functions, and advanced features such as macros or Power Query. 10. Beyond these, the ideal candidate should display adaptability to new systems, a commitment to continuous learning, and a relentless focus on maintaining the highest standards of data integrity and compliance with financial regulations. Leadership potential and the ability to mentor junior team members would also be viewed favorably for this senior role. Language Skills: Proficient in oral and written Portuguese and English languages. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.