A Better Opportunity
At Better we seek an experienced front-line Manager and Leader for our US based Processing (internally referred to as Coordination) team that has the drive and the passion for leading a production team and achieving results in a fast-paced environment.Responsibilities Responsible for managing and leading a team of 10-15 individual contributors towards team objectives and KPIs throughout production cycles.Effectively provide and coach through qualitative and quantitative feedback sessions for your direct reports. Effectively manage a daily routine to ensure the team meets daily KPIsMonitor and develop daily cadence as the product continues to improve and be able to quickly adjust as needed or requiredServe as the first line of defence to diffuse customer escalations to management. Support processing team thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations to affirm borrower qualifies for loan.Have the knowledge to be able to verify and analyse all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions.Have the knowledge to be able to Calculate qualifying ratios, to determine creditworthiness.Support the Coordination team through consistent feedback sessions and 1:1 developmental coaching sessionMonitor and oversee the team's performance and be able to pivot and act quickly Work alongside your peers in both India and in the US to collaborate and ensure processes and procedures are in place to create a smooth and seamless customer experience.Have extensive mortgage knowledge that includes knowledge of how qualifying income and assets are calculated as well as an understanding of the mortgage process and flow.Complying with corporate policies and procedures, as well regulatory compliance.Work collaboratively to build knowledge and skill set by working cross functionally Stay up to date with industry regulations and investor guidelines changes.Qualifications3-5+ years of experience processing (or underwriting) FNMA, FHLMC, FHA, HELOC and Jumbo mortgages3+ years of management experience, managing a team of direct reportsStrong understanding of purchase, refi, and jumbo guidelinesKnowledge of agency conventional underwriting product guidelinesFamiliarity with Desktop Underwriter (DU) & Loan Prospector (LPA)Effective communication, organization, and time management skillsAbility to troubleshoot and solve problems independently Ability to maintain composure in a fast-paced environment