Job Title:

Process Trainer

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.              Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.                         Prepare and present training material through classroom learning, hands on demonstrations and supporting activities.       Accountable for achieving individual training performance metrics.                      Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards. Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations.                        Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.  May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training and written job aids  Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.   Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis   Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

 

 

Key skills & knowledge:

 

Comprehensive knowledge of  all PCs / PrintersExcellent troubleshooting and problem-solving skills.Solid understanding of computer hardware, software, and networking concepts.Ability to effectively communicate technical information to non-technical users.Proficiency in using ServiceNow or similar IT service management tools.Strong understanding of Active Directory, including user and group managementShould have analytical skills with basics in Excel to analyse and identify areas of technical and skill competency improvement.High Levels of demonstrated Interpersonal & communication skills and stakeholder management skillsITIL certification shall be an added advantage.

 

 

 

Educational Qualification: Graduation

 

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Pune - Amar Tech Centre S No.30/4A 1

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents