**Job Summary** We are seeking a dedicated Process Specialist for our B&L team with 4 to 6 years of experience. The ideal candidate should have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Default Report&Analytic-MortLn. This role requires working from the office during night shifts. **Responsibilities** Four plus years of experience being part of below functions Experience of working in Investor Accounting customer service Email Management Default Claims Collateral Management Cash Operations or webchat for mortgage domain is desirable Strong oral and written communication skill with mortgage domain experience Senior Process associate is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development. **Qualifications** Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm. Good customer service attitude. Stress tolerance Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts **Certifications Required** Microsoft Office Specialist (MOS) Excel Certification Certified Mortgage Banker (CMB) - nice to have Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.