Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
We are offering an exciting opportunity to be part of a global, high-impact transformation initiative at Lenovo as part of a multi-year WW project (Pinnacle).
As a Process Mapping Specialist, you will play a critical role in shaping the future of how we deliver quotes, configure solutions, and serve our customers across the world. This role is central to Lenovo’s WW mission to modernize and streamline our sales tools and processes to help our sellers gain competitive advantage in this new era of AI.
You will work cross-functionally to document, analyze, and optimize workflows that touch every stage of the quote-to-order lifecycle with a view to improving overall time to quote.
Your Key Responsibilities:
Develop and maintain end-to-end process maps for global workflows using tools like Lucidchart, Visio, or Miro.Collaborate with WW stakeholders in Sales, Pricing, Product Teams, Finance, Operations, LXG, DT and BTiT across multiple GEOs and BGs to gather process insights and pain points.Identify inefficiencies, gaps, and opportunities for automation or simplification in both regional and global workflows.Document “as-is” and collaborate with internal stakeholders to define “to-be” processes to support Lenovo’s transformation roadmap.Ensure process alignment with Lenovo’s global governance standards and business architecture.Create visual documentation to support solution design, training, testing, and change adoption.Your Knowledge and Experience:
Experience in process mapping, business analysis, or CPQ operations.Proficient in process mapping tools (Lucidchart, Visio, Miro, or similar).Familiarity with platforms and tools LBPi/LBPe, Dynamics, LSC, Smart Find, Embedded Services, ISG Configurator etc. Direct selling experience, or deep understanding of frontline sales needs, understanding of sales tools and processes.Experience supporting large-scale process improvement or system transformation initiatives.Lean Six Sigma or other continuous improvement certifications.Experience in Agile projects, using tools like Jira, Confluence, or similar platforms.Experience with communication and collaboration skills across geographies and functions.What Do We offerHoliday purchase Private medical Income protection Attractive pension scheme Positive work life balance Learning and development Life insurance Lenovo and Motorola products discounts Lifestyle discounts Cycle to work MyGymDiscounts Mortgage advice and support Referral bonus Electric car salary sacrifice scheme Free onsite parking
Why This Role Matters:
This is more than a process role—it's a strategic opportunity to help support the future of Lenovo’s sales organisation through WW improvements. Your work will enable faster quoting, better customer experiences, and streamlined operations that scale across multiple geographies and business models. You’ll be directly contributing to how Lenovo sells, competes, and grows globally.
You'll also gain exposure to executive-level initiatives, collaborate with diverse teams, and position yourself at the forefront of Lenovo’s digital evolution
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United Kingdom - Hampshire - Farnborough * United Kingdom * United Kingdom - Hampshire * United Kingdom - Hampshire - FarnboroughAI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.