Process Manager

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Process Manager

Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives.Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processesTraining and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence.Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communicationEffectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS)Handling escalations

Important Requirements:

Good Understanding of Incident, Problem, Change and Service Request ManagementLean & Agile CultureTechnical culture in software development and infrastructure operationsITIL Certified3 days mandatory- Work from Office

Skills:

 Experience in process management or a related role, with knowledge of service management principles, processes and best practices.Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges.Abilities with service management frameworks such as ITILGood knowledge of Michelin IS is a real plus