KONE Business Services (KBS) is looking for a transformation, process & operations development professional with hands on Sell to Cash process experience

and a solid business background to support our global vision of becoming more effective business partners and more efficient in the end-to-end process transactions.

The purpose of this position is to drive the End-to-End (E2E) transformation agenda in KBS, defining & driving the KONE Way, priorities and roadmaps with GPOs / BL / global functions/ Area leadership.

As the global Process Manager, Sell to Cash Excellence you are accountable for:

Program manager in KONE Business Services - the E2E process transformationEnsure clear and up-to-date E2E transformation roadmaps (KONE Business Services)Ensure KONE Way is properly defined, documented and tools implemented for business services operations harmonization purposesEnsure all contributors understand their roles & responsibilities, and the overall KONE WAY process and operating modelEnsure clear approach to map deviations in the units vs. KONE Way

Sell to Cash, S2C = Customer data, Contract data & management, Billing incl. e-Invoicing, Collections & Dispute Management, Cash Application, AR Management.

Main responsibilities

Working closely with the Global Business Lines, Functions and Process Owners act as their Go-To person in KBSE2E transformation roadmap development and deployment in KONE Business ServicesSupport Process Owners in defining KONE Way & document:E2E process KPI definitions and reporting in a common toolDefine how we drive standardization - documentation of KONE Way Global  Operating ProceduresSupport Operating Model development considering E2E depedenciesMonitor and drive process compliance, make sure processes are deployed and used as designedDrive Lean in S2C E2E process

Performance will be measured from multiple perspectives to ensure strong integration business outcomes and end to end process optimization:

Level 1 – Executive language, business outcomesLevel 2 – E2E Process KPIsLevel 3 – Sub-process KPIsLevel 4 – Transformation progress KPIs

Requirements for the role

5+ years of previous professional experience in a leadership/subject matter expert role within Order-to-Cash process (end-to-end process)Organizational transformation experience preferredKnowledge of Lean methology would be beneficialEnglish language on an advanced & fluent levelAbility to identify priorities and find proper solutionsStrong communication & influencing skills (matrix and multifunctional set-up)Innovative mind open to change and improvement

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers