Are you ready to make a difference by protecting our customers and the bank from rewards fraud and misuse? Join us and help shape innovative solutions that drive operational excellence and safeguard our business. You’ll collaborate with diverse teams, leverage data-driven insights, and champion a culture of continuous improvement. This is your opportunity to use your expertise to create meaningful change and deliver substantial value.
 

Job Summary
As a Process Improvement Specialist in the Rewards Fraud and Misuse team, you play a key role in developing and implementing initiatives that reduce fraud and misuse within rewards programs. You work with us to optimize processes, analyze data, and drive change, all while fostering a collaborative and innovative team culture.

Job responsibilities  

Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.Map, simplify, and document existing processes to identify and address areas for improvement.Analyze data to identify trends, risks, and opportunities for fraud prevention.Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.Communicate project status, outcomes, and recommendations to all levels of the organization.Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.Manage change initiatives to facilitate adoption of new processes and technologies.Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.Monitor and report on progress towards objectives and savings targets.Build resiliency plans for smooth functioning of processes and manage everyday tasks.Apply systems thinking and agile methodologies to refine processes and solutions.Required qualifications, capabilities, and skills  Bachelor’s degree in engineering, computer science, technology, business, or related field.3+ years of experience in financial services, fraud management, or process improvement.Reliable, organized, and timely execution of daily duties to meet strict deadlines.Proficiency in data analytics, including interpreting models and diagrams.Strong problem-solving skills and ability to exercise initiative and judgment.Experience in process mapping, documentation, or workflow optimization.Ability to communicate complex ideas clearly to diverse audiences.Demonstrated experience in cross-functional collaboration and team building.Proficiency with project tracking and documentation tools (e.g., Confluence, JIRA, Visio).Ability to manage multiple projects and conflicting deadlines.Ownership of tasks and ability to manage entire workstreams.Preferred qualifications, capabilities, and skills  Experience with fraud risk, digital payments products, or rewards programs.Knowledge of artificial intelligence foundations and safe human-AI interaction.Experience using agile methodologies for process improvement.Familiarity with customer service principles to align process improvements with customer needs.Professional certifications in fraud management or process improvement.Experience in designing and delivering technical solutions for business requirements.ge.