In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

In this role, you will help manage vendor invoicing, analyze costs, and identify opportunities for cost reductions or process improvements. You will also assist in development of processes and tooling around inventory management and accounting. You will be generate insights across the returns ecosystems and surface those to internal and external teams to inform improvements. You will partner closely with External Repair Vendors to standardize processes, share best practices, strengthen business reviews and other mechanisms by which we measure performance, and raise the bar for performance. You will handle change management and reporting on initiatives. You may be asked to develop training and/or instructions and roll-out such training. You will develop subject matter expertise in Amazon's attribute based evaluation system and vendor specialties, identifying top opportunities for improvements.

You may travel up to 15% of the time, usually to Las Vegas, Cincinnati, or Dallas. During these trips, you will spend time working with vendors on process improvements, piloting initiatives, rolling out new standards, etc.