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Job Summary
The Process Improvement Facilitator leads improvement projects that help teams across Prevea Health work more efficiently and deliver better experiences for patients and staff. This role works directly with departments to identify issues, map out solutions, and support successful implementation. In addition to managing projects, the Facilitator builds internal skills by coaching teams and providing resources to support their own local improvement work. This position plays a key role in translating big-picture strategies into practical changes that make a day-to-day difference.

What you will do

Process Improvement Strategy & Execution Under the direction of the Medical Director of Process Improvement, leads organization-wide, clinical and administrative process improvement initiatives by identifying inefficiencies, analyzing data, and applying Six Sigma methodologies. Works with leadership and frontline teams to develop and implement solutions that enhance patient care, reduce costs, and streamline workflows. Supports interdisciplinary teams in improving existing workflows or designing new operational processes. Collaborates with teams to ensure data-driven decision-making and sustainable improvements in patient care and service delivery. Partners with department supervisors and managers to review patient satisfaction data and create targeted action plans for improvement. Training & Capacity Building Develops and delivers educational programs to build internal expertise and capabilities in process improvement. Coaches staff and leaders on problem-solving techniques, Six Sigma principles, and data-driven decision-making to empower teams to manage their own improvement initiatives. Serves as a consultant to departments and clinics as they implement their own process improvement efforts. Strategic Project Alignment & Oversight Manages the intake, evaluation, and prioritization of process improvement projects to ensure they align with Prevea Health’s strategic goals. Establishes structured workflows to evaluate feasibility, resource availability, and potential impact. Maintains a centralized portfolio of projects (proposed, active, completed), ensuring transparency, prioritization, and strategic alignment. Provides regular status updates and recommendations to leadership to support informed decision-making. Performance Measurement & Sustainability Defines key performance indicators and measurement strategies to assess the impact of process improvement initiatives. Develops dashboards, reporting tools, and visual management systems to monitor project progress and inform decision-making. Tracks business value realization, ensuring that completed projects achieve expected efficiencies and cost savings. Applies root cause analysis (RCA) and failure mode effects analysis (FMEA) to refine processes and ensure long-term sustainability. Works with operational leaders to standardize and integrate successful improvements into ongoing workflows. Stakeholder Engagement & Change Adoption Partners with the Manager of Change Management to ensure that improvement initiatives are successfully adopted and sustained. Engages leaders, frontline staff, and key departments to drive participation, address resistance, and reinforce a culture of continuous improvement. Develops communication strategies to maintain transparency and engagement throughout project lifecycles, ensuring alignment between leadership and operational teams.

Education Qualifications

Bachelor's Degree in Project Management, Healthcare Administration, or related field Required Master's Degree in Project Management, Healthcare Administration, or related field Preferred

Experience Qualifications

1-3 years Experience in project management, process or continuous improvement, operations, or workflow optimization in healthcare or similarly complex, regulated environments. Required 1-3 years Experience working with healthcare professionals in various levels of an organization. Preferred

Skills and Abilities

Demonstrated problem solving and leadership skills. Experience with interactive presentations to a group. Demonstrated professional experience working on strategic projects with multiple priorities. Demonstrated ability to coordinate deliverables and dependencies across business units and communicate and collaborate with all levels, including executives. Strong written and verbal communication skills with the ability to clearly communicate complex information. Experience and demonstrated ability to teach new skills Ability to build and maintain effective business relationships with key organizational stakeholders, business partners and senior leaders. Proficiency with the Microsoft Office Suite. Demonstrated experience applying structured improvement methodologies to drive measurable outcomes. Ability to collect, analyze, and interpret operational data to identify process inefficiencies and guide evidence-based decision-making. Familiarity with process mapping, root cause analysis, and visual management tools to support sustainable workflow redesign.

Licenses and Certifications

Project Management Professional (PMP) Certification awarded by the project Management Institute (PMI), Certified Associate in Project Management (CAPM), Six Sigma Black Belt Certification or other recognized project management certification or advanced learning degree in Healthcare Management, such as Master’s Certification in Project Management or an MBA within 90 Days Required

Physical Demands

Sit - Frequently Stand - Occasionally Walk - Occasionally Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Constantly Squat - Rarely Twist/Turn (Neck) - Occasionally Twist/Turn(Waist) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

Noise - Occasionally

Hearing Requirements

Hears Whispers < 3 feet - Constantly Hears Whispers 3-8 feet - Constantly

Vision Requirements

Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify