Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Middle Mile Sort Center Execution Process Improvement Specialist, you'll get involved in analyzing the way we do things and working with colleagues across a number of teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.


Key job responsibilities
Analyse data and gather feedback from stakeholders to identify any inefficiencies or gaps in capacity in current operations
Establish frameworks to ensure that the balance between quality, speed, cost and other factors are optimized
Share ideas with colleagues and leadership on how processes can be improved
Regular reviews of process efficiencies, offering data-led solutions for changes that will see long-term improvements

A day in the life
Every day, you’ll focus on our business objectives – from improving efficiency to increasing reliability – and find creative ways to make these happen. You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks, and impacts.

As a Middle Mile Sort Center Execution Manager, you’ll be the expert in charge of spotting the problems, seeing the gaps and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.