This position ensures efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with various APLL functional teams and will focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.

Study LP and clarify customer requirements   Study LP/Manual to understand customer requirements    Clarify with LA/sales any issue found in LP   Identify the need to manage system profiling  Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access  Make clarifications to understand request details  Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements   manage ACSR, LSS, GFF, and ACSF global master data   manage ACSR, LSS, GFF, and ACSF customer related profile   ensure data is managed within SLA  Managing user access in LSS according to users’ needs  handle internal user onboarding  handle external user onboarding (customer)  manage user access change  Global KPI / Report Management Work with operation team and IT to setup Global KPI/Report Setup process for GPA to manage Global KPI/Reports Business Support Maintain GPA user manual for profile administration and user access control Ensure proper documentation of all GPA processes Act as a change management facilitator for implementation of new processes and applications Support customer implementation projects Creation of internal documentation Support training for new and existing users as may be required Holder of University Degree in Logistics, English, Business mgmt. or related discipline 3-5 years’ experience in international logistics environment.  Experience in Process Improvement and/or other field relevant to APL Logistics is an advantage.  Broad and solid understanding of APLL operational activities supporting customer solutions and transactional business, and corresponding IT applications Good command of MS Office applications Well-developed communication skills, excellent command of English language and language relevant to office of domicile, both orally and in writing Passion for service excellence, innovative mindsets Effective organizational & planning skills Ability to quickly assimilate how new or existing applications or functionality may be applied to improve or extend customer services. An analytical, methodical and logical approach to problem solving Strong interpersonal skills within a multi-cultural environment. Ability to prioritize and deliver Strong attention to detail Solution focused on a global perspective Project and Change Management skills Be good at documentation process and creative thinking. Must be open to any shift, which will be assigned based on business requirements.