**Job Summary** Join our dynamic team as a PE-Maps specialist where you will utilize your language skills in Cantonese and Mandarin to enhance customer support experiences. With a focus on effective communication you will play a crucial role in bridging language barriers and ensuring customer satisfaction. This office-based role offers an opportunity to develop your skills in a supportive environment. **Responsibilities** + Provide exceptional customer support by effectively communicating with clients in Cantonese and Mandarin. + Assist in resolving customer inquiries and issues promptly and accurately. + Collaborate with team members to ensure seamless service delivery. + Utilize language skills to translate and interpret customer needs and feedback. + Maintain accurate records of customer interactions and transactions. + Contribute to the development of customer support strategies and processes. + Engage with customers to understand their needs and provide tailored solutions. + Ensure customer satisfaction by delivering high-quality service. + Participate in training sessions to enhance language proficiency and customer service skills. + Support the team in achieving customer service targets and objectives. + Adapt to changing customer needs and provide flexible solutions. + Monitor customer feedback and suggest improvements to enhance service delivery. + Work closely with other departments to ensure a cohesive customer experience. **Qualifications** + Demonstrate proficiency in speaking and writing Cantonese and Mandarin. + Exhibit strong communication skills and the ability to engage with diverse customers. + Show a keen interest in customer support and service excellence. + Possess basic knowledge of customer support processes and tools. + Display a willingness to learn and adapt to new challenges. + Have a novice level of proficiency in reading and writing Chinese (Mandarin and Cantonese). + Experience in customer support is a plus but not mandatory. **Certifications Required** Certification in Mandarin or Cantonese language proficiency is preferred. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.