**Job Summary** We are seeking a Process Executive for our CHD team with 0 to 1 year of experience. The ideal candidate should possess strong English speaking skills and have domain experience in ISV and Hi-Tech. This role operates on a hybrid work model with day shifts and does not require travel. The candidate will play a crucial role in ensuring smooth process operations and contributing to the companys success. **Responsibilities** Provide exceptional support for our applications and associated services Answer phone calls chat and emails to troubleshoot issues customers face when using DocuSign products including account access setting up templates sending documents billing etc Meet and exceed your service level goals Achieve 90 or higher on closed case surveys Achieve 10 or less for call abandonment rate Utilize support tools and resources necessary to get the job done including email chat telephone and SalesForce Proactively identify improvements to the product identify bugs and otherwise determine opportunities to enhance the customer experience Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.