**Job Summary** Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and experience. With a hybrid work model and rotational shifts you will be part of a collaborative environment that values innovation and customer-centric solutions. Your contributions will directly impact our companys reputation and customer loyalty. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently. + Collaborate with team members to ensure a seamless customer experience across all touchpoints. + Utilize technical skills to troubleshoot and resolve customer service-related problems. + Maintain accurate records of customer interactions and transactions to ensure data integrity. + Assist in developing strategies to improve customer service processes and enhance customer satisfaction. + Communicate effectively with customers to understand their needs and provide appropriate solutions. + Adapt to rotational shifts to ensure customer service coverage at all times. + Participate in training sessions to stay updated on the latest customer service techniques and technologies. + Contribute to a positive team environment by sharing insights and best practices. + Monitor customer feedback and suggest improvements to enhance service offerings. + Support the implementation of customer experience initiatives to drive customer loyalty. + Engage with customers through various channels to provide timely and accurate information. + Ensure compliance with company policies and procedures in all customer interactions. **Qualifications** + Possess strong communication skills to effectively interact with customers and team members. + Demonstrate problem-solving abilities to address customer inquiries and issues. + Exhibit a customer-centric mindset to prioritize customer satisfaction. + Have basic technical skills to navigate customer service software and tools. + Show willingness to work in a rotational shift environment to meet customer needs. + Display adaptability to work in a hybrid model balancing remote and in-office tasks. + Experience in customer service or related field is a plus. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification preferred. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.