Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Customer Care

Individuals with excellent communication skills good understanding of banking operations

Responsibilities

Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate

This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions

Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

Qualifications we seek in you

Minimum Qualifications / Skills

Graduate from a Recognized University

Experience in processing roles with experience managing multiple systems

Ability to work independently

Ability to liaise with internal and external stakeholders

Has demonstrated good problem-solving skills

Computer systems competency

Preferred Qualifications/ Skills

Able to work at a consistent pace

High attention to detail

Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance

Able to follow processes with multiple systems

Able to self-learn using process documentation

Ability to efficiently switch between process tasks

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.