Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

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Inviting applications for the role of Process Developer– Customer Service Representative.

· Daily basis take customer service phone calls

· Ability to multi task and navigate in various programs

· Professional skills on the phone

· Ability to foresee problems communicate to management

· Follow schedule adherence

· Meet quality and production goals establish by process

· Positive attitude towards process changes

· Manage time effectively and be a team player with others

Qualifications we seek in you

Minimum Qualifications / Skills

· High School degree diploma Advanced English level Full shift availability

· Call center experience - Insurance campaigns experience desirable

Preferred Qualifications/ Skills

· Ability to maintain focus on key business opportunities and apply necessary resources to accomplish objectives.

· Strong organizational and time management skills.

· Effective negotiating skills.

· Ability to deal with ambiguity and unknowns.

· Ability to excel within a team environment.

· Ability to look for creative solutions to business issues.

· Ability to utilize technology to work smarter and improve the level of service to internal and external customers.

· Ability to understand and comprehend complex procedures.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.