Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Process Associate], [Customer Care]
In this role, the primary function of an Account Associate/Authorization Representative is to make outbound calls to insurance companies to get prior authorization. Associate may need to contact medical professionals and patients for additional information required for authorization.

Responsibilities
• Review documents received for the patient, check database to see if requirements are documented for authorization for the insurance company.
• Contact Insurance companies to obtain prior authorization.
• Contacting payors to identify what is required to get prior authorization for the patient to receive the device.
• Clearly document requirements for the next time authorization is needed.
• Gather additional information such as timely filing guidelines, contact info for denial resolution, and appeal limits.
• Contact medical professionals/patient for missing information needed.
• Attention to Detail and Accuracy.
• System savvy – Multi applications.
• High Call Volumes (Inbound/Outbound).
• Process Daily Correspondence (Mail, Fax, and Emails)
• Provides assistance/resolution to client’s inquiries
• Supports and assists team members
• Maintain a current working knowledge of all healthcare related issues and regulations
• Performs other related projects and duties as assigned

Qualifications we seek in you
Minimum Qualifications
• PC literate including AR software, Microsoft Office with strength in Excel
• Ability to handle calls in a fast-paced call center environment
• Ability to handle callers in a professional manner
• Phone etiquette skills required
• Ability to work independently and as a team member
• Detail oriented and highly organized
• Ability to meet deadlines
• Must be able to work on multiple tasks/projects simultaneously
Preferred Qualifications/ Skills
• High School Diploma or GED
• Background in a Healthcare claims/customer service

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.