Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate, Claims (Generalist)
In this role, you will lead knowledge transfer and knowledge management, be the expert in process and policies, training delivery, facilitation of assessment and conduct random audits.
Responsibilities
Ability to review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines.
Facilitates effective process/product/policy training (face-to-face classroom, virtual, blended) focusing on the learner/trainee experience and performance objective.
Manages engagement during training sessions to ensure performance - tests for understanding, observes behavior and course corrects if necessary.
Monitors and improves performance health of new hire on-boarding; refresher trainings; and cross-training.
Regularly shares training reports in stipulated format with appropriate analysis and callouts. Prepares and shares supplementary training material/splashes/newsletters as required. Prepares and drives Process Knowledge and other relevant assessments
Conduct coaching feedback for new hires/process’s bottom performers. Help them improve their process knowledge policy understanding
Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure) by processing periodic set of transactions like a moderator
Contribute towards the process of ‘define, update, innovate’ the training knowledge management frameworks to meet client expectations and raising the bar, continuously on Quality.
Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators value adds
Accountable for performance standards for the assigned set of New Hire Batch throughput benchmarks continuous improvement on knowledge related gaps in a weekly/monthly manner
Qualifications we seek in you
Minimum Qualifications
Public Speaking Skills large audience management abilities
Excellent communication Interpersonal Skills
Prior understanding exposure towards training process (classroom delivery, OJT Management reporting)
Flexibility in working hours shifts
Proficient on MS Office Tools ( Excel, Word, PowerPoint etc )
High level of energy, drive, enthusiasm, initiative, and commitment
Preferred Qualifications/ Skills
Ability to collaborate with diverse stakeholders (including POCs/Stakeholders from the client side) to deliver collective results
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.