Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Customer Care

In this role, you are expected to reach out to customers and create affordable plans which will allow them to settle their balances. You are expected to hit collection targets set by leadership month on month.

Responsibilities

Request’s debit or ACH information to secure plans

Modifies plans as requested by customers

Takes appropriate action if customer disputes the account(s)

Listens for hardship cues in customer conversations and notes account appropriately

Update’s customer account information including; telephone, mobile, address and email Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account

Records information about financial status of the customer and status of collection efforts using automated collections software

Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account

Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension

Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility

Completes all required compliance or other training

Qualifications we seek in you

Minimum Qualifications

At least High Graduate

Fresh graduate or fresh in the industry

Good typing/PC skills

Good verbal and written comm skills – iSpeak 7

Courteous and customer experience oriented

Willing to rotate shifts and weekly offs

Open and receptive to feedback

Ability to work in a fast-paced environment where standards of quality and timelines are established

High on integrity to ensure compliance

Ability to work on a team

Preferred Qualifications/ Skills

BPO or contact center experience (Collections or Customer Service background)

Confident

Excellent negotiation skills

Problem solver with procedure driven judgment to find the best solution

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.