Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Trust and Safety

In this role, you will support customers in English, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to clients including appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates good problem-solving capabilities and assist customers in case of any issues.

· Serve as an advocate for the user community.

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot and resolve issues and to also provide 3rd party app support testing.

Qualifications we seek in youMinimum Qualifications / Skills

· Able to work on midnight, 24 X 7 rotating weekday, and weekend shift on a rotational basis, based on the schedule and business requirements.

· Any Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree

· Fresh graduate or candidate with experience in service support/related field

· Effective, clear, and professional written communication in English and Bahasa to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools.

· Flexibility to take on multiple tasks, problem solving/critical thinking skills.

· Demonstrates composure, professional attitude and technical (Computers, Internet) savvy.

· Preferably with service support experience

Preferred qualifications

· Effective probing skills and analyzing / understanding skills.

· Problem solving skills with a customer centric approach.

· Must be able to work on a flexible schedule (including weekend shift work)

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.