Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.

The individual must possess basic skills / abilities to perform the essential functions. Responsibilities:

Provide Level 1 support for tools/applications and co-ordinate with stakeholders until closure

Obtain and evaluate all relevant data to handle complaints and enquiries

Monitor and Dispatch incidents/tickets to the right technical solution group

Efficiently resolve complaints to completion and achieve customer satisfaction

Complete call notes and reports as necessary and update them in the CRM

Report creation using MS office tools

Record details of comments, enquiries, complaints, and actions taken

Manage administration, communication and coordination with internal departments

Flexible and willing to work in shifts – 24/7 helpdesk environment

Qualifications

Educational qualification:

Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field

Experience :

3-6 Years of experience

Mandatory/requires Skills :
• 12 - 24 months of work experience in handling tickets and supporting any tools/applications

• Exposure and understanding of ITIL concepts

• Good working knowledge of MS Office tools o MS Excel -  Advanced o MS PowerPoint - Advanced

• Multi-Lingual ability is a must of English and Hindi

Excellent verbal and written communication skill

• Willing to work in rotational shifts