Job Description :

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Procurement team are innovators, always seeking new ways to help our business, people and much-loved brands thrive. We’re dedicated to maximising the £12 billion+ we spend every year, building brands of premium quality, while creating sustainable value and growth. Together, we’re shaping the services, partnerships and innovations that meet our future needs.

 

Our procurement team delivers outstanding end-to-end value across our supply chain and offers innovative supplier solutions. Together, we’re driving our 'Society 2030: Spirit of Progress' plan across suppliers and agency partners to create a more sustainable world. Wherever you choose to carve your career, we’ll support and encourage you in our inclusive culture.

About the team:

About the role:

Role Responsibilities:

Manage daily inflow of queries and service requests in STP.Language expertise in Spanish and englishEnsure timely and accurate resolution of queries and service requests.Display a high level of ownership and expertise for addressing queries and service requests.Highlight escalations and high priority issues and ask for support where required.Actively participate in performance metrics and KPIs to drive continuous process and service improvement.Provide inputs to improve cycle time for service request resolutions.Provide training and guidance to new team members.Provide expertise in complex cases.Act as back up to the team.Provide inputs on queries and service requests and provide plans to improve reduction in queries.Provide inputs for improvement of user experience.Maintaining and enriching the knowledge base, creating an active repository of case management resolutions.Consistently upskilling and reskilling oneself and seek opportunities to learn processes end to endEnsure all the relevant PTP controls are operated and adhered to in their area of work.

Experience / skills required:

Qualifications

University graduate.

Experience

2-3 years experience in a computerised accounting department of an organisationExposure to Service Desk/Help DeskExposure to Case management systemsCustomer care and team playing skills.Conversant with Purchase to Pay SAP application.

Essential Skills:

Customer facing experience.Passionate about customer/user experienceExcellent communications skills.Good understanding of AP processUnderstanding of accounting

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re

supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application

Worker Type :

Regular

Primary Location:

Bogota - EOB

Additional Locations :

Job Posting Start Date :

2025-06-09