Description Process Administrator: III (Senior) Immediate opening for a Process Administrator: III (Senior) to work onsite in Columbus, OH 3 days and remotely 2 days. The Process Administrator: III (Senior) role involves engaging in effective and ongoing communication with customers who are in aged stages 30-89 days past due mid-stage delinquency on their commercial equipment leases and loans with the goal of resolving delinquencies within the assigned portfolio. The Process Administrator: III (Senior) will require a strong collection skill set to effectively resolve delinquency. This includes more complex reconciliations, deeper analysis of the customers reason for delinquency and the ability to effectively negotiate successful payment arrangements and/or resolve complex reconciliation issues. The Process Administrator: III (Senior) will be responsible for: • Effective management of delinquency levels of an assigned Portfolio of accounts within the 30-89 day aging categories. • Making outbound calls and sending letters to delinquent customers as necessary to collect past due amounts reconciliation of moderately complex payment and billing histories • Negotiation of payment arrangements. • Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts up to and including repossession modification where appropriate and/or the transfer of accounts to late-stage collections or the Financial Recovery group. • Direct contact with our program/dealer partners and/or our serviced by other sources to assist with problem accounts and reconciliations. • Determination of the appropriate time to place customers in default status and following the appropriate steps to do so. • Manage delinquency levels within the assigned portfolio through the use of outbound calls letters and use of third-party providers. • Assist customers with account reconciliations utilizing payment and billing histories. • Access and analyze appropriate credit information i.e. consumer and commercial credit bureau reports when appropriate. • Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues. • Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements recommendations for modification default or repossession. Qualifications for the Process Administrator: III (Senior) Education: College degree or equivalent experience Strong written and verbal communication skills with attention to detail. Ability to multitask in a deadline driven fast paced environment. Analytical and problem-solving skills ability to make sound responsible decisions. Strong PC skills including excel 3-7 years of consumer or commercial collections experience. Requirements Customer Service, Communication, Microsoft Excel, Payment Processing, Inbound Outbound Calls, About Time, Reconciliations, Billing, Collection Processes, Perform Ad Hoc Financial, Credit, Negotiation, Account Reconciliation, Communication Skills, Stakeholders, Partners, Assist Customers, Capital Management, Loan Administration, Loan Origination, Due Diligence, Delinquencies, Lead Special Projects, Computer Skills, Recovery Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .