PRM Salesforce Senior Business Analyst (m/f/d)
Siemens
**Job Family:** Digital Sales
**Req ID:** 469486
Create a better #TomorrowWithUs đAt Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the worldâs most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists (https://www.siemens.com/pt/en/company/jobs/jobs/portugal-tech-hub.html) â Dream Builders, Impact Creators & Future Makers.Are you one of them? Come join us! â About the Team Join Siemens' Digital Sales/Marketing team in our mission to revolutionize how we connect with our partners. We're creating the next generation Partner Relationship Management (PRM) system that will transform our business model and enhance customer experience throughout their journey. As part of a global network of IT experts, you'll play a crucial role in bridging the gap between business needs and technical solutions, helping to shape the future of our partner relationships.Your mission will be⌠Lead business analysis activities for Salesforce PRM processes and systemsCreate and document detailed business requirements and user storiesManage incident resolution, change requests, and projects according to SLAsCoordinate with global stakeholders to prioritize and implement business needsDrive solution refinements for Partner Relationship Management processesParticipate in solution design discussions with the global architecture teamServe as IT subject matter expert for PRM business processesManage data quality and cleansing activities for the PRM systemLead testing coordination for enhancements and releasesSupport business process training and change managementCollaborate with development teams and vendors on integration topicsMonitor and improve delivery processesWe are looking for someone withâŚ7-10 years of experience in Salesforce business analysis, with focus on Partner ManagementBachelor's degree in Information Technology, Computer Science, or related field (Advanced degree may substitute for some experience)Fluent English skills, both written and spoken, for effective global communicationStrong hands-on experience with:Salesforce Sales Cloud and Experience CloudPartner Management processes and setupCRM business process expertiseAgile methodologies and toolsProven track record in stakeholder management and requirement gatheringExperience in service support and ticket managementStrong analytical and problem-solving abilitiesExcellence in documentation and presentation skillsExperience in change management and training deliveryDemonstrated ability to work in cross-functional, global teamsStrong organizational and time management skillsWhat you can expect from usâŚA hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.What makes us proud as an employer:Merco â Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)Forbes â Worldâs Best Employers (#1 Engineering & Manufacturing)LinkedIn â LinkedIn Top Companies (#2)OnStrategy â REPSCORE 2024: Brandsâ Reputation in Portugal (#1 Engineering & Electronic Services)Fortune â Worldâs Most Admired Companies (#1 Industrial Machinery)Teamlyzer â Company with the Best Interviews (#1 Technology)Please attach your CV in English.\#Siemens #PortugalTechHubSiemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
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