Job Title: Printer Maintenance Associate Location: Philadelphia, PA Job Type: Hourly Consultant Hours: Monday to Friday 8:00am to 4:30pm Pay: $19.71/hr This position will be maintaining Xerox copiers/printers/Multi-Functional Devices. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, networking printers and downloading software patches and drivers. Essential Functions: · Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process · Provide on-going end user training on equipment · Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities · Provide IP address support · Perform basic equipment problem diagnosis · Point of contact for equipment removal and delivery for onsite support · Contact service as required (Company and 3rd party) · Utilize web-based applications as required to include Service Call Handling · Accurate call reporting on equipment in designated systems · Remote Service call onsite support Driving (if required for duties) · Download and install printer drivers on end-user equipment · Perform printer mapping to PC as required · Escalate printer network issues to appropriate resource · Physical as well as remote device management and control · Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) · Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise · Non-Xerox device management as required · Perform remote device monitoring and remote solve (Company Device Management) · Identify and promote Company Office Solutions · Pro-actively manage consumables and supplies using the DOS calculator · Maintain on-site operator replaceable parts inventory · Collect equipment meter information and submit for billing purposes · Perform data entry for activity and asset tracking · Manage and maintain on-site parts inventory using PM4 Skills and Qualifications: · Lift and move up to 50 pounds · Read, write and follow basic English instructions · Customer service and communication skills · Ability to manage multiple tasks · Perform duties with minimal supervision · Basic equipment problem solving and diagnosis per training provided · Customer problem resolution including escalation as required · Coordinate work tasks to ensure fulfillment of SOWs · Track and report account information as required · 1-2 years relevant experience resolving customer and equipment printing issues Education: · Minimum: High School diploma or equivalency Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you!