Printer Maintenance Associate
CTG
**Job Title:** Printer Maintenance Associate
**Location:** Philadelphia, PA
**Job Type:** Hourly Consultant
**Hours:** Monday to Friday 8:00am to 4:30pm
**Pay:** $19.71/hr
This position will be maintaining Xerox copiers/printers/Multi-Functional Devices. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, networking printers and downloading software patches and drivers.
**Essential Functions:**
· Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
· Provide on-going end user training on equipment
· Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
· Provide IP address support
· Perform basic equipment problem diagnosis
· Point of contact for equipment removal and delivery for onsite support
· Contact service as required (Company and 3rd party)
· Utilize web-based applications as required to include Service Call Handling
· Accurate call reporting on equipment in designated systems
· Remote Service call onsite support Driving (if required for duties)
· Download and install printer drivers on end-user equipment
· Perform printer mapping to PC as required
· Escalate printer network issues to appropriate resource
· Physical as well as remote device management and control
· Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
· Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
· Non-Xerox device management as required
· Perform remote device monitoring and remote solve (Company Device Management)
· Identify and promote Company Office Solutions
· Pro-actively manage consumables and supplies using the DOS calculator
· Maintain on-site operator replaceable parts inventory
· Collect equipment meter information and submit for billing purposes
· Perform data entry for activity and asset tracking
· Manage and maintain on-site parts inventory using PM4
**Skills and Qualifications:**
· Lift and move up to 50 pounds
· Read, write and follow basic English instructions
· Customer service and communication skills
· Ability to manage multiple tasks
· Perform duties with minimal supervision
· Basic equipment problem solving and diagnosis per training provided
· Customer problem resolution including escalation as required
· Coordinate work tasks to ensure fulfillment of SOWs
· Track and report account information as required
· 1-2 years relevant experience resolving customer and equipment printing issues
**Education:**
· Minimum: High School diploma or equivalency
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew at Emily.Drew@ctg.com** . Kindly forward this to any other interested parties. Thank you!
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