Field Representative I, Fulfillment Position Profile

Provides operational support in a fulfillment center across various areas, including:

Operating high-volume printing equipment (Segment 5) for large print jobs. Performing copying tasks, shipping/receiving, mail/fax handling, and applying postage. Maintaining and repairing customer site copier equipment. Performing bindery, quality control, final checks, housekeeping, file services, call center, reception, and light maintenance duties. Job Duties and Responsibilities Operate high-volume printing equipment and perform binding/finishing work. Set up and run all applications on all equipment. Inspect convenience copiers daily for quality; clear jams and report issues. Perform repair services on customer copier equipment. Maintain records for reports and supply inventories. Distribute office supplies, mail, and fax transmissions. Calculate job charges and maintain billing logs. Respond to and coordinate service calls. Perform filing duties as requested. Deliver completed jobs to designated locations. Maintain daily meter and service logs. Travel between customer buildings as needed. Answer customer inquiries regarding job status or feasibility. Keep copier areas neat and stocked. Handle shipping and receiving of materials. Set up meeting and conference rooms. Assist with building occupant moves. Perform re-lamping and light maintenance. Occasionally perform cleaning duties. Work overtime on nights/weekends as needed, including emergency response. Use various equipment: shrink-wrap machine, paper cutter, bindery tools, jogger, tape machine, stackers, staplers, scales, copiers, calculators, fax machines, postage meters, and PCs. Perform document purging and archiving. Other duties as assigned. Qualifications High school diploma or GED. 2–3 years of related work experience. Experience in high-production, mechanically sophisticated print environments preferred. Valid driver’s license and minimum auto insurance coverage required. Ability to learn complex production/communication systems (e.g., client-specific mainframe applications). Knowledge, Skills, and Abilities Working knowledge of copier and related equipment; repair experience preferred. Understanding of shipping/receiving procedures. Basic electronics knowledge preferred. Ability to work independently and flexibly. Ability to determine correct packing methods and verify packing slips. Comprehension of mail delivery instructions. Strong troubleshooting and problem-solving skills. Ability to read and understand technical manuals and publications. Excellent customer service and verbal communication skills. Working Conditions, Mental and Physical Demands Frequent exposure to copier/fax noise, toner, and temperature changes. Risk of paper cuts and exposure to weather when walking between buildings. Daily contact with customers, employees, managers, and vendors. High stress due to tight deadlines and quick turnarounds. Physical effort including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs). Walking between buildings may be required.

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.