Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.

Responsibilities:

Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadershipProvide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.Build and maintain client relationshipsAbility to consult with clients & production to execute plansEstablish own priorities in order to meet the demands of the businessOften manages high profile / larger volume and/or complex accountsMay mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertiseEnsure job instructions are entered and verified in the various manufacturing systems and queued into the production scheduleMay provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful jobMay assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departmentsMay be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as requiredMaintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billingMay have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the productMay assist sales in the RFP processMay have responsibility for the composition and/or copy prep of the client's productsPerforms other related duties and participates in special projects as assigned

QualificationsMay possess additional education certification at this levelRequires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of workAble to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the jobMay provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.Requires excellent knowledge of the functional area(s) related to the jobAble to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the jobMust have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfullyMust have excellent oral and written communication skills to communicate effectively across departments when completing assignmentsMust have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needsMust be able to work weekends and holidays as neededHS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Additional Information

All your information will be kept confidential according to EEO guidelines.

The salary range for this role at the noted RRD location is $48,000 - $71,000/year. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include  overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans