Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Business Support Services helps with all your mail, printing, assembly, and physical records retention needs.

We are currently seeking a Print Administrative Operations Analyst to join our corporate headquarters in downtown Cincinnati, OH. This position is based in-office and follows a Monday through Friday schedule, from 8:00 AM to 5:00 PM.

Essential Job Functions and Responsibilities

Completes assignments of the highest technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items. 

Performs necessary equipment set-up and preparatory work. Operates bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc.

Provides diverse support to departments and team, performing a variety of administrative operational tasks.

Research, resolves, and tracks workflow and accuracy issues. Documents methods and processes for issue resolution.

Collaborates with internal and external customers to resolve and track misrouted or unidentified information.

Leads projects, assisting with the planning and execution.

Builds partnerships across the business to effectively address customer issues.

Participates in testing system upgrades and enhancements.

May manage technological needs for supported groups.

Identifies opportunities to streamline procedures and enhance efficiency.

May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.

Performs other duties as assigned.

Job Requirements

High School Diploma or equivalent.

Generally, a minimum of 3-5 years of experience in administrative or office support functions.

Possesses advanced organizational abilities to manage multiple tasks efficiently.

High attention to detail related to communications, scheduling, and recordkeeping. Demonstrates expert knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.

Leverages expertise in department operations, policies, and procedures and applies expert understanding of the business and organization.

Excellent interpersonal and communication skills. 

Proven ability to handle confidential information with discretion. 

Provides guidance, training, and assistance to lower-level positions. 

Serves as a resource for other functional areas.

Experience with commercial printing and/or bindery equipment a plus.

Graphic design experience a plus.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.