**Date Posted:** 2025-05-16 **Country:** India **Location:** North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064 **Position Role Type:** Unspecified Job title: **Principal Specialist** **- Customer Service & Aftermarket** Country: India Location: Bangalore Number of positions to fill: 1 **Who we are** At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across the portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond. **What Our Expectations Are** In Commercial Support, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employee's imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system. **Function Description** In Pay-per-Hour (PPH) India team, you will be responsible to execute tasks and perform data analysis in support of engine maintenance agreements. Your role will entail understanding and performing a wide array of deliverables required to support the contract management of a diverse portfolio of PPH contracts. Working closely with the customer service representatives, finance account managers and MRO specialists, you will act a subject matter expert on financial and operational data related to PPH contracts. You will be expected to provide recommendations for process improvements and enable digital transformation initiatives. **_Roles & Responsibilities:_** + Analyze engine maintenance invoices to ensure billing accuracy and alignment with contract terms. + Generate Sales Orders in SAP based on engine utilization data to support accurate and timely revenue recognition. + Understand historical engine event data to develop event forecasting report. + Analyze engine census data from multiple sources to consolidate part-level cost details for Line Replaceable Unit (LRU) analysis. + Resolve TFS tickets related to the engine Life of Plan (LOP) in the Azure DevOps platform, ensuring timely updates and issue resolution. + Create and update opportunities in CRM with engine event-related information provided by the Customer Manager. + Collaborate with Customer Managers, Finance, Digital, and Operations teams to resolve contract and data-related issues. + Develop and maintain reports and dashboards using Power BI and SQL for performance and operational + Identify and implement process improvements to enhance operational efficiency and service delivery. + Promote automation, self-serve analytics tools, and data-driven decision-making. + Monitor and ensure achievement of customer-centric KPIs, driving service excellence. + Adhere to EH&S policies and comply with global trade/export control regulations. **_Qualification you must Have:_** + Bachelor’s degree in engineering or equivalent qualification + Minimum 5-8 years of relevant experience in Aerospace Aftermarket and/or similar MRO business with strong technical knowledge of commercial gas turbine engines. + Good engineering aptitude and ability to grasp concepts and with the ability to execute tasks independently and with minimal supervision. + Proven experience working with ERP (SAP), Excel, Power BI, and SQL. Certification would be added advantage. + Strong analytical, quantitative, problem-solving, and organizational skills. + Thrives in a fast-paced, results-driven environment. + Good communication skills including executive level written and oral presentation proficiency **_Qualification we Prefer:_** + Demonstrated experience in project management, Process, tools & result driven + Knowledge of CORE and/or similar continuous improvement operating system **Work Location:** + Bangalore **Travel:** + No travel requirement **Employment Type:** + Full-time + General Shift(This position requires flexibility to support outside typical office hours) _RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.