General Information Req # WD00083439 Career area: Information Technology Country/Region: India State: Karnataka City: BANGALORE Date: Wednesday, June 4, 2025 Working time: Full-time Additional Locations:  * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Lead solution design and technical architecture across core ServiceNow domains including ITSM, ITOM, CSM, HAM/SAM, and SecOps.Collaborate with offering and service delivery teams to ensure solution feasibility, delivery alignment, and reusability.Translate client scenarios into actionable technical blueprints and reusable architecture models.Experience in integration and Service Portal is MUST to have for this roleConduct code reviews, validate configuration approaches, and enforce platform best practices across global delivery teams.Define and maintain technical design standards, security protocols, and performance optimization practices for ServiceNow implementations.Serve as a lead member of the technical governance board, reviewing high-impact changes and architecture decisions.Mentor and train architects, developers, and technical leads to uplift capability and delivery quality.Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health ScanOversee platform operations like instance cloning and version upgrade.

Required Qualification:

8–12 years of ServiceNow experience, including 3+ years in architecture or solution leadership rolesStrong hands-on knowledge across ITSM, ITOM, HAM/SAM, and Security Operations (SecOps)Proven ability to lead solution design workshops, build technical blueprints, and translate business needs into scalable architecturesProficiency in ServiceNow scripting (JavaScript, Glide), REST/SOAP APIs, and CMDB/data modelingStrong understanding of governance, security practices, and performance optimization within ServiceNowExperience participating in or leading technical governance boards or design authorities

Certifications:

Certified Implementation Specialist (CIS) – Minimum 2 domains

Certified Application Developer (CAD) – Required

Architect Path Certification (preferred)

ITIL v4 Foundation – Preferred

CTA (Certified Technical Architect) – Highly desirable but not mandatory

Additional Locations:  * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
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