Job Description

Position Title:   L2 Ops Engineer

 

REPORTING TO:   Infrastructure Service Operations, Food, Feed and Environment Testing Europe

 

GEOGRAPHICAL

REPORTING LOCATION:   India

WORKING LOCATION:      India

 

NUMBER OF EMPLOYEES

UNDER RESPONSIBILITY:    0             

OVERALL OBJECTIVES:    As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new internal and external applications.  You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential.  You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses

 

SPECIFIC ASSIGNMENTS:

As part of the Food, Feed & Environment Testing Europe Workspace Team you will act as primary contact to support infrastructure regarding:

Create application packages using PSADT (MSI, MST, EXE, PowerShell)Address all the application deployment related issues in Intune and SCCM.Troubleshoot application related queriers escalated by SD and Field IT Team.Create packages for drivers and deploy using SCCM.Deep understanding of MSI and EXE packaging standards & best practices. Knowledge & hands on experience required on System Center Configuration Manager latest version and MS Intune.

 

Main activities, but not limited to, are:

Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides.Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement.Create & maintain knowledge base articles & Technical documentation for internal use.Continuously identify opportunities for process improvement using industry standards & automation toolInterested to work on Intune and SCCM/MECM related configuration issues.Good to have knowledge and troubleshooting in OS deployment using SCCM.Good to have Knowledge in MS Intune Administration.Good to have knowledge in Azure Update Manager.

 

REQUIRED SKILLS:

An ideal candidate should have strong 5+ years' experience in all of the below:

Application packaging using PSADT (MSI, MST, EXE, PowerShell).Building MSIs & MSTs using ORCA, install shield.Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs.Driver package creation and deploy using SCCM/MECM.Application deployment (SCCM/MECM, Intune)Troubleshooting of application deployment and installation.Monitoring toolsVery good command of English written and spoken

Below skills will be an advantage:

Azure update Manager.MS Intune AdministrationCo-Management.SCCM/ MECM Administration.Troubleshooting OS Deployment.Automation with PowerShell, etc.BMC Helix Ticketing usageITIL Foundation certificateSite 24x7 Monitoring tool