Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Description : • He / She will be responsible to pick the cases from support queue and do Triage. • He / She will be working with India and Global customers where UKG is deployed. • He / She will adhere to SLA’s. • Periodically update the customer on the status of cases owned. • Timely resolve the issues reported by the customer which are related to UKG Workforce Timekeeper / UKG Pro WFM /Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / GTOR modules. • Submit detailed root cause analysis to the customer for each case closure. • Create knowledge base articles as on a required basis. Qualification: • Should be a B.E / B.Tech graduate / M.C.A / M.Sc Software. • 8 to 12 years of IT experience in customer support preferable in the product support. • Minimum 4 years of UKG Product experiences. • Hands on experience on API Based Integrations. • Experience with API testing tools like Postman/SoapUI. • Experience on Cloud based integration tools like Dell Boomi. • Experience with the reporting tools like SSRS, BIRT. • Strong knowledge of SQL database query / Oracle query experience is an advantage. • Support experience in java, Server technologies like IIS, JBOSS, Apache,SSO will be an added advantage. • Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage. • Strong problem-solving skills. • Ability to multi-task and adjust to changing priorities • Excellent spoken & written English skills. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.