As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Are you interested in being part of a dynamic and fast paced team supporting Oracle’s newest Financials offering? At Oracle Fusion, we deliver Financial Management and reporting solutions in the Cloud ( SaaS) to leading companies worldwide, across multiple industries. 

Department Description: 

The Fusion Financials Support Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS). The team collaborates with Oracle Development in supporting early adopters and many other new customers. This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.