It’s all about Customers and creating the best experience for them! As a Principal Technical Program Manager in Global Delivery CX (GDCX), you will be responsible for scoping and delivering large scale projects end to end. Responsibilities include tight collaboration with several teams including Software, Business, UX, Machine Learning and Analytics. You will lead and coordinate design/implementation efforts across teams to deliver the best for customers.

The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies. Are you able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.


Key job responsibilities
1. Invent, design, and implement engineering solutions to complex problems throughout the global delivery experience.
2. Coordinate design and innovation efforts to develop optimal solutions. Tackle complex challenges and break them down into actionable steps, delivering results efficiently.
3. Collaborate with other teams and operational partners to generate high quality, cost effective solutions
4. Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners.
5. Provide technical leadership for large-scale software, architectural, operational projects.
6. Develop and lead high-level strategic initiatives that will shape the future of our vision

About the team
Global Delivery Customer Experience (GDCX) focuses on providing a delivery experience that customers love across the shopping and post-purchase journey. Our mission is to provide a personalized and intuitive delivery CX that renders based on the customers' shopping intent, instills confidence in on-time delivery, provides them greater control over their orders, and spins the Amazon flywheel by inspiring new shopping journeys. To deliver on this mission, our charter includes 1) the pre-purchase delivery experience, enabling both Prime and non-Prime customers to make informed decisions when browsing the store and at checkout. These decisions include when/how to receive their deliveries by showing Prime-eligible items, Prime badge offers, delivery options and applicable benefits (e.g., speed, price, and capabilities), respective shipping fees, and other checkout choices, and 2) the post-purchase delivery experience, enabling customers to track and receive deliveries, manage their orders, begin new post-purchase shopping journeys, and discover new ways to engage with Amazon. The two teams collectively own 20 Tier-1 and 50 Tier-2 services and serve over 150 organizations (across Amazon Stores), which build features into the properties GDCX owns.