**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** At Thermo Fisher Scientific Inc., we are seeking a Systems Analysis Lead who will play a pivotal role in our ambitious team. This position offers the outstanding opportunity to contribute to world-class HR Technology Services by delivering high quality support and collaborating with our outstanding internal partners! **Key Responsibilities:** + Deliver end-user support for Oracle through a structured ticketing system, resolving technical inquiries efficiently. + Complete audits to ensure data integrity within Oracle, conducting detailed analysis and effectively implementing resolutions. + Assist in data conversion activities, including mass data loads (HSDLs), to maintain data accuracy. + Collaborate with multi-functional teams to ensure efficient support and successful project outcomes. + Provide core HR data support related to Workday in conjunction with other teams. + Conduct in-depth research on system issues, proposing and implementing process improvements to improve operational efficiency. + Review and update existing work instructions to reflect system changes and standard processes. + You will be part of a distributed team of 6, monitoring the data flow for the total population of CRG (39 000 employees in over 55 countries). **Knowledge, Skills, and Abilities:** + Strong team-oriented attitude that fosters collaboration in problem-solving and sharing knowledge. + Outstanding customer service skills, with the ability to communicate complex technical issues in a clear, professional manner. + Excellent time management and organizational skills, effectively prioritizing tasks such as ticket resolution, audits, and projects. + Strong focus on detail, ensuring all tasks are completed accurately and thoroughly. + Demonstrates accountability, takes ownership of mistakes, and is open to feedback for continuous improvement. + Excellent communication skills, both written and verbal, with the ability to engage with a diverse range of collaborators. + Strong analytical and problem-solving abilities, passionate about providing creative and efficient solutions. + Quick learner, able to adapt to new systems, processes, and technologies in a fast-paced environment. **Qualifications:** + Previous experience with HR Systems fix and support is required. + At least 2 years of relevant experience in system data support, technical support, or similar roles. + Data Management in HCM, OTL, ABS in Oracle as well as HSDL loads would be considered a benefit. + Experience with SNOW ticketing system or similar would be beneficial. + Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or a related field is preferred, though equivalent experience will also be considered. + Proficiency in Microsoft Office Suite (Outlook, Word, Excel). **Additional Information:** This is an exciting opportunity to contribute to the ongoing success of our HR Technology Services team. If you are passionate about HR technology, enjoy problem-solving, and thrive in a collaborative environment, we encourage you to apply! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.