About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Principal Solutions Architect at Lumen, you will serve as a senior leader and strategic partner across engineering and business domains. This role is instrumental in defining the direction of our digital platforms and delivering scalable, high-impact enterprise solutions.

 

You will operate with significant autonomy and influence, guiding cross-functional teams through complex technical landscapes while aligning solutions with long-term business objectives. This position requires a blend of deep technical expertise and leadership, with the ability to translate complex business needs into actionable, high-quality solutions.

 

We are particularly interested in candidates with a strong background in technical roles—such as software engineering or systems architecture—and a proven track record of delivering enterprise-grade solutions. Experience in the ticketing domain, especially with ServiceNow and legacy system migrations, is essential.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities Translate strategic vision into detailed solution plans with clear acceptance criteria.Act as a senior technical liaison between engineering and business stakeholders to ensure alignment on priorities and outcomes.Own and manage a prioritized software development backlog, balancing stakeholder input, technical constraints, and long-term platform strategy.Lead solution planning and backlog refinement to ensure clarity, feasibility, and alignment with architectural direction.Conduct business analysis to gather, document, and validate complex technical and functional requirements.Oversee software engineering timelines, track progress, and communicate risks, dependencies, and milestones to executive stakeholders.Support software releases and deployments, contributing to quality assurance and validation efforts.Collaborate with UX/UI and analytics teams to integrate user research and performance insights.Advocate for the voice of the customer and end user throughout the software lifecycle.Lead initiatives related to ticketing systems, including ServiceNow implementation, optimization, and migration.Mentor junior solution architects and contribute to the evolution of architectural practices across the organization.What We Look For in a Candidate 7–10 years of experience in IT development, architecture, or engineering roles; 5–7 years in technical product ownership or a similar software engineering environment.Deep technical background with hands-on experience in software development, systems integration, or architecture.Proven success in delivering scalable, enterprise-wide solutions.Expertise in ServiceNow and ticketing system migrations.Strong command of Agile methodologies and experience leading Agile ceremonies.Demonstrated ability to influence and collaborate with engineering teams and senior stakeholders.Strong business analysis skills, including stakeholder engagement and documentation.Proficiency with tools such as JIRA, Confluence, Asana, Visio, and Draw.IO.Excellent communication skills with the ability to simplify complex technical concepts.Comfortable working in a fast-paced, matrixed environment.Strategic mindset with a passion for innovation, mentorship, and continuous improvement.Must be able to obtain and maintain U.S. government suitability clearance as a condition of employment.Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

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Learn more about Lumen's:

BenefitsBonus Structure

 

Requisition #: 338984

 

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
07/16/2025