Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide. Our mission at Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experience (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work. Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission. We are looking for a Principal Software Engineering Manager to lead a group of talented engineers to design, build and operate the Incident Management and Communication services and infrastructure that reliably and efficiently scale across the clouds. If you are a highly motivated engineering leader with a track record of delivering high quality and large-scale services, passion to mentor and developing talents, and excitement to operate in a fast-paced and high energy environment while delivering services with enterprise level maturity and performance, this is a great opportunity for you to take the next step in your career.