Principal ServiceNow Engineer - Global Information Security Chicago, Illinois;Washington, District of Columbia; Charlotte, North Carolina; Denver, Colorado; Addison, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for defining and leading the engineering approach for solutions at the program or portfolio level, to deliver significant business outcomes. Key responsibilities include continuously improving the design, quality, and reuse of the solution and delivering technology enablers that improve development efficiencies for the solution. Job expectations include familiarity with at least one area of engineering, acting as a “go to” reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities. **Position Summary:** Bank of America is looking for an experienced, senior-level ServiceNow developer to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for defining and leading the engineering approach for ServiceNow SecOps modules at the program or portfolio level to deliver key business outcomes. Job expectations include familiarity with at least one area of engineering, acting as a “go to” reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities. **Key Responsibilities:** + Develop the engineering approach for the ServiceNow SecOps solution and work with cross-functional teams to develop/analyze/deliver the implementation. + Lead the definition, design, and development of ServiceNow feature configurations, which span multiple teams and explore solution alternatives as needed. + Provide thought leadership on ServiceNow development practices and platform capabilities. + Lead technical oversight for development teams, including design reviews, ensuring adherence to best practices, and implementing continuous improvement processes. + Define the technology tool stack for the ServiceNow SecOps solution within range of internally approved and supported technologies. + Explore state-of-the-art technologies to improve development efficiencies, quality of test/QA coverage, and release management. + Lead and assume responsibility for the end-to-end test strategy/creation/adherence, and the integration between teams for the program/portfolio solution. + Act as the “go to” resource across Bank of America’s Cybersecurity organization for ServiceNow SecOps development expertise. + Collaborate with cross-functional teams, including IT, Asset Management, and Risk & Compliance, to ensure alignment of SecOps and core platform processes. + Contribute to the organization’s ServiceNow roadmap to plan investments in system maintenance, upgrades, improvements and additions that align with the organization’s long-term goals and objectives. **Qualifications:** + 5+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities. + Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports. + High level of proficiency with HTML, CSS, JavaScript, AJAX development. + Experience designing, configuring, and developing integrations with the ServiceNow platform, including Scripted REST APIs. + Experience supporting ServiceNow platform upgrades and remediating skipped changes. + Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc. + Familiarity with Agile development practices. **Soft Skills:** + Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment. + Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise. + Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams. **Desired:** + Bachelor’s degree in Computer Science, Cybersecurity, or a related field is preferred but not required. **Certifications:** + ServiceNow Certified Systems Administration (CSA) certification. + ServiceNow Certified Application Developer (CAD) certification. + ITIL v3 or v4 Certification preferred. **Skills:** + Automation + Influence + Result Orientation + Stakeholder Management + Technical Strategy Development + Application Development + Architecture + Business Acumen + Risk Management + Solution Design + Agile Practices + Analytical Thinking + Collaboration + Data Management + Solution Delivery Process **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.