Microsoft is a company where innovators converge to collaborate, envision transformative possibilities, and elevate their careers to unparalleled heights. In a cloud-enabled world, Microsoft fosters innovation, openness, and boundless opportunities. 

 

The Business & Industry Copilots organization is experiencing rapid growth and oversees the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse, and more. As a leader in Software as a Service for business applications, this group represents the core of how these solutions are conceptualized, designed, and delivered. 

 

Microsoft Dynamics 365 encompasses a comprehensive set of business applications that address both Customer Engagement (CRM) and Enterprise Resource Planning (ERP). This includes areas such as CRM, Customer Service, Customer Insights and Marketing, Field Service, Project Management, Supply Chain Management, Commerce, and Finance, enabling organizations to quickly adopt proven business processes tailored to many different industries.

 

We are seeking a Principal Program Manager to join the Dynamics 365 Customer Experience and Growth team.

 

This role offers the opportunity to collaborate with strategic customers, shape growth strategies, and support their successful adoption and implementation of Agentic AI solutions using Microsoft Copilot Studio to address complex business challenges and unlock value. Additionally, the role involves influencing product strategy and roadmap development through customer feedback while driving innovation both internally and externally. 

 

Microsoft’s mission is to empower every individual and organization globally to achieve more. Guided by a growth mindset, employees come together to innovate, empower others, and collaborate toward shared objectives. By upholding values of respect, integrity, and accountability, Microsoft fosters a culture of inclusion where everyone can thrive both professionally and personally. 

 

 Consider joining the team if you have the following attributes: 

Passionate about making our customers successful. Have a passion and drive for AI initiatives and help customers realize their potential A Growth Mindset i.e., you should be willing to take risks, fail fast (if needed) and try again. Technically astute and a “doer” i.e., you are not afraid to get ‘hands on’ with technology. Proven track record of leading solution deployments at an enterprise scale.