Constant Contact is on a mission to empower small businesses and nonprofits to grow.  You’ll be part of a high-performing, customer-obsessed team working cross-functionally delivering on that promise.  As the Operations Lead Constant Contact, you will operate as the strategic and operational right hand to the Group Vice President of a key strategic initiative. Acting as a cross-functional enabler and execution leader, you’ll drive alignment, resourcing, planning, and reporting across the strategic area. This role is essential in translating high-level strategy into actionable execution plans and ensuring measurable progress toward business-critical outcomes.

What you'll do:

Strategic Operational Oversight: 

Partner with the Group Vice President to drive cross-functional alignment and operational efficiency by identifying gaps and implementing scalable, streamlined solutions. Score and prioritize initiatives using cost/impact frameworks; assess feasibility and secure resourcing across Product, Engineering, Design, Marketing, and more. Proactively flag constraints, surface tradeoffs, and ensure initiatives are staffed and sequenced for success. Support validation and refinement of the corporate portfolio strategy by ensuring operational alignment and initiative feasibility across teams.

Program & Project Management:  

Act as the connective tissue across teams, leading high-priority initiatives from planning through execution while ensuring alignment, accountability, and timely delivery. Lead Go-To-Market planning efforts, partnering with subject matter experts to drive readiness, launch coordination, and seamless operational execution.

Data-Driven Insights: 

Track and analyze key performance metrics tied to business impact, operational efficiency, and cross-functional alignment. Translate data into clear, actionable insights that inform strategic decisions and drive continuous improvement.

Stakeholder Engagement & Communication:  

Develop and deliver executive-ready documentation, updates, and presentations for internal and leadership audiences on a weekly, monthly, and quarterly basis. Leverage AI tools to streamline reporting, synthesize insights, and improve communication speed and responsiveness across the organization.

Who you are:

You have 7+ years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments. You bring deep experience in strategic execution: managing complex programs with multiple stakeholders, driving decision-making, and ensuring alignment with high-level business goals. A low-ego, high-impact leadership style with a strong sense of ownership and proactivity You are skilled in project/program management, business case development, process design, and execution under ambiguity. You communicate crisply and effectively, with a strong ability to distill complexity into executive-ready messaging. You are fluent in business metrics, resource modeling, and prioritization frameworks. You are highly organized, deadline-driven, and comfortable orchestrating moving pieces across multiple domains. You have proficiency in systems thinking, integration touchpoints, and the operational flow of cross-functional teams. You have working knowledge of strategic planning processes (e.g., MBRs, capacity planning, initiative intake). You proactively leverage AI to enhance output quality, improve turnaround times, and generate high-impact deliverables.

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