**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Reports to the Senior Director of Product Management for Communications Platform and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience. Owns the key positioning statements, value proposition, and profitable business model for each assigned service. Develops distribution strategy in a collaborative model with Lumen Sales & Marketing. Ensures coordination with the overall Product Management organization. Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Communications Platform (CPaaS) challenges which can be addressed at scale through Lumen’s fabric interconnect platform and its deep connectivity into the Publicly Switched Telephone Network (PSTN). Owns the product lifecycle for all assigned offerings in the Communications Platform portfolio, across growth, nurture and harvest phases. Requires advanced technical/industry knowledge and understanding of the buying personas. Position is both deep in content and broad in scope. An entrepreneurial product leader responsible for defining, developing and leading how we deliver services to our customers. Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging. Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated “as-a-Service” model. Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations. This role provides opportunity to make an immediate impact on both our short-term deliverables and long-term strategic goals. Requires leading a team of matrixed organizations responsible for the development and lifecycle management of a complex product ecosystem that includes IT systems, networks, and 3rd party vendors and partners. **Location** This role is designated as a fully remote position within the United States. **The Main Responsibilities** + Contributes to modernizing our the $1.3B Voice and Voice-over-IP business by leading major product programs which drive revenue growth and customer engagement for assigned product lines in the CPaaS form factor. + Leads and manages each assigned Communications Platform product to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions. + Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes. + Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the assigned Communications Platform (CPaaS) offerings. + Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications and data-center applications. + Leads the development of new products and product features by understanding the market, and leading a team to create the right mix of Communications Platform (CPaaS) offers to drive profitable growth. + Prepares and delivers executive level presentations that include Communications Platform (CPaaS) performance and portfolio development asks grounded in financial justification and business cases. **What We Look For in a Candidate** **Required Qualifications:** + Education Level: Bachelor's Degree + Equivalent industry experience considered as compensating qualifications + Versed in the Communications Platform (CPaaS) space, especially for cross-cloud services that are delivered from within a carrier-grade network. + 10+ years in industry relevant role **Preferred Qualifications:** + Business Acumen: Must have an intermediate understanding of company financial measures and financial modeling + Proactive and self-motivated – ability to drive projects and assignments. + Good written and visual communication skills. + Negotiation skills and experience managing third-party vendor negotiations/relationships. + Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to understand and distill data into actionable items. + Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented. + Ability to distill broad concepts and business strategies into structured product management/marketing plans. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (https://jobs.lumen.com/global/en/benefits-statement) + Bonus Structure \#LI-Remote Requisition #: 339545 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 09/16/2025