Key Responsibilities 

Coordinate Incident Management for multiple digital products 

Ability to interact with multiple internal teams and work together towards incidents resolution and planning scope of work for Support Team 

Provide release support for enterprise initiative, upgrades, production hotfixes, and platform maintenance 

Capable of prioritizing the tasks as per the available capacity of the team and coordinate with Technical and Business team to set the correct expectations 

Tech savvy and open to learn and apply new concepts and technologies 

Person should show ownership and accountability for the work assigned to him/her and should be responsible enough to take it to closure 

Should be able to keep everyone in sync across time zones or teams 

Experience in leading medium to big sized teams 

Hands-on experience in scrum master role 

Self-motivated and proactive behavior 

Key Requirements/Minimum Qualifications: 

Knowledge on Product Development lifecycle 

Project planning and forecasting 

CI/CD Pipelines 

API & Integration Knowledge 

Experience in Agile Methodology especially Scrum 

Hands-on Experience in running all Scrum Ceremonies 

Vast experience in tools like JIRA, SNOW, Confluence, Bitbucket 

University degree or adequate equivalent 

9+ years of experience 

Strong problem solving, conflict resolution and analytical skills 

Strong communication skill, English Proficiency 

Good to Have Skills: 

Exposure to Healthcare industry 

E-commerce domain knowledge 

SAP Commerce Cloud Knowledge 

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.